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Virtual Office 24 Hours a day

First Call’s Virtual Call Handling Services effectively operate as though they were your company's 24hr virtual receptionist or on-call. When a customer telephones your business your bespoke call centre answering service kicks into action and one of our live UK based only operators will deal with your call. A First Call virtual recptionist will welcome your client, using your company’s name and desired greeting. The operator will either take a message and forward your customers call onto an appropriate company employee or answer simple customer enquiries outlined by you during the set-up process. Calls can also be escalated on to your on-call personnel 24/7/365, this may also includes live transfer of the call to your staff if required. Daytime Telephone Answering and Messaging Services are also available and again these calls can be passed directly to the office to deal with via SMS,e-mail, pager, fax and of course voice, this means you need never miss a call when your own staff are busy in a meeting or on the phone.

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