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Public sector

Here at First Call we provide bespoke telephone answering services to a variety of clients within the public sector, this is comprised of Local Authority Housing Associations and Social Services throughout the UK.

First Call are the main point of contact for callers, we take the appropriate information and data capture as per your requirements and have this information sent to you ASAP after each and every call. Depending on the nature of the call we can have the information passed to the office for a member of your own staff to deal with or if required we can maintain you out of hours on call list and escalate the call to your own on-call or indeed third party contractors where required.

A professional UK based answering service available 24hrs a day 365 days a year can provide your clients with peace of mind that there will always be a human being on the line when they call, this is of particular importance when dealing with the elderly who may not be familiar with automated services. First Call can offer a more compassionate approach.

Telephone Answering Services from First Call don’t cost the earth, pricing is based on a per client bases as each client has a different need. We can host a database of properties to ensure the appropriate property in question is confirmed and attended.

© First Call Business Communications 2017