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Facilities Management Telephone Answering

At First Call we have been providing specialist telephone answering services to a variety of clients within the facilities management sector throughout the UK for many years. It's tough out there! 2017 will prove to be challenging, the pressure on FM organisations to cut costs is paramount. Financial cut backs in the business can result in service standards slipping - so it's time for some radical thinking!

Now may be the time to consider outsourcing some or all of your on call or help desk services? However efficiently you run your out of hours support to your client base you will recognise how expensive this can be and difficult at times to staff efficiently. A perfect example of this was the heavy snow in February this year that brought many areas of the UK to a stand still.

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Benefits First Call can offer:

  • UK Based only Live Telephone Answering Services
  • Reduced Overheads on on-call staffing
  • Greater Efficiency and Cost Savings
  • Rapid Response and Escalation
  • Higher Service Levels
  • Available 24 hours a day 365 days a year
  • Identifying of trends from call reporting
  • Fixed Billing so you know your costs
  • Bespoke tailored services
  • Data Entry on to your own internal systems via web interface or VPN

Regardless of where you are based within the UK, we can help! We can provide you with a bespoke cost effective solution ensuring all your calls are answered 24 hours a day 365 days a year. This removes the cost of having your premises manned to deal with calls. Moreover, we know how to implement a solution rapidly so that you can enjoy the benefits in days rather than months - therefore a quick and effective reduction to your overheads.

We currently support clients in, London, The Midlands, Scotland, South West, Thames Valley, Ireland, The North West, Milton Keynes, Luton, Manchester, Birmingham, Sheffield and many many more.

If your looking to maintain and improve service levels whilst keeping costs down, contact us now for a no obligation quotation of how we can help.


Testimonial from ANSA (Facilities Management Company)

"Firstcall have helped us improve the service we provide on our 'Out of Hours Emergency Line', making the out of hours operation more robust with the ability to adapt to emergencies or large surges in new work, whilst maintaining a high level of service for all our customers."

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