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Out of Hours Call Handling

First Call understands that the world never sleeps and modern companies must be ready and able to receive customer calls day or night, especially if the company is offering important information or a vital support service. Whether your company is involved with information products, industrial refrigeration plants or domestic chair lifts... if demand rises or technical problems occur, customers want and need a rapid response whatever the hour.

First Call’s UK Based Live Call Handling Services are efficient and cost-effective solutions which can help your company provide rapid and professional responses to customer enquiries, emergencies and product requests. First Call's Out Of Hours Messaging and Answering Services are ideal for a wide range of businesses:

  • Emergency information services
  • Health services
  • Manufacturing support services
  • Lift and property maintenance services
  • Refrigeration & air conditioning maintenance services
  • Oil and gas support services, both onshore and offshore
  • Solicitors and legal services
  • Veterinary services
  • Road and traffic control maintenance

The Out of Hours Call Handling Services are tailored to meet the specific needs of your business, your products and your services. When a customer telephones your business, First Call's advanced call centre technology recognises your company's business number, a First Call Business Communications' telephone operator then welcomes the customer using your company’s name and desired introductory greeting. The operator upon your tailored instruction can then either take a message; forward your customers call onto an appropriate company employee or contact the employee that can assist customer’s out with normal business hours.

First Call's Out of Hours telephone service is also available for e-mail, pager and fax services, effectively covering all your business to customer communication devices.

Make that First Call today. Call one of our operators on 0800 854 736 where you can arrange a free call back.

To view our brochure for Out of Hours Service in PDF format please click here.

© First Call Business Communications 2017