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24 Hour Phone Answering Case Study – Medico

24 hour phone answering case study – Medico


Medico was established in 1985. Specialising in the specific provision of home care for people who need support to remain independent in their own homes. We provide a variety of care and support services to assist service users with the activities of daily living. We also provide tailor made nursing solutions in various areas of the UK.

Medico has experience and knowledge of meeting the home care needs of a number of different client groups. These include the following:

Elderly care at Home (Personal care, Domestic Assistance)
Children’s Services
Learning Disabilities
Physical Disabilities
Mental Health
Ethnic Minorities Provision

The range of services offered by Medico includes personal care, light household duties, ‘pop-in’ service, live-in care, and night sitters. Medico Home Care has over 50 branches located across England and Wales.

Medico’s philosophy of care helps to ensure that individuals remain as independent as possible within their own homes by providing tailored programmes of support and care. Service users include elderly individuals, people with learning and physical disabilities, and those with other support needs. Some services are provided on behalf of local authorities, others are purchased directly by the service user or relative.

Medico ensures that it meets the highest quality standards and all our branches are csci registered. We ensure careful screening of all care workers, prior to them providing care in a service user´s home (meaning they can feel at ease with the care and support that they receive). Medico complies with their professional guidelines to ensure that only the highest quality of care is delivered

Medico are part of The Nestor Healthcare Group, the largest independent organisation dedicated to providing flexible staffing solutions and managed services to the UK health and social care sector.

First Call’s 24hour tailored Inbound Call Management and Escalation Services enable Medico to provide their staff and clientele with a professional continuity of service outside of normal office hours.

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