Case Study - George Barker and Company (Leeds) Limited
George Barker and Company (Leeds) Limited
George Barker’s registered office is in Bradford, West Yorkshire and employs approximately 450 people both locally and nationally. The company was established in 1928 and has developed a strong involvement in every aspect of retail display – an involvement that has brought the company considerable success and national recognition in this field.
In 1999 George Barker became a member of the Epta Group S.p.A. With its head office in Milan and plants/offices in France, Italy, Germany, Austria, Argentina and China the group employs over 2500 people.
Epta is a Corporate leader in the development, design, manufacture, supply and installation of temperature controlled display cabinets (remote and plug in), control units and packs, cold rooms, as well as refrigeration systems required for a safe and efficient operation of all relevant equipment. The above services are supported by after sales teams for Customer support, spare parts, service & maintenance.
Our Vision
To be the preferred local partner worldwide for customised product and system solutions providing the ultimate technology and design for the unique store. Epta is the preferred partner because it can provide customised/personalised/quick/high quality solutions to our customers. We do this through our attention to their known and to their unspoken needs;
Epta is a local partner worldwide because it is near to its customers, and because it is able to capitalise on its different cultures and “souls” while preserving their strengths; Epta offers the Ultimate technology and design for the unique store, because we develop innovative merchandising and product technologies that are environmentally friendly and energy efficient
Our Mission
Proud to contribute to the success of our customers’ sales outlets: simple, safe and appealing purchases through:-
Our Principles, our credo and fundamentals of leadership:-
(To value people, be ethical, create a culture of innovation and value, focus on the Customer)
Our Values:-
(Loyalty and transparency, passion, pride of belonging and team spirit, initiative, flexibility and reliability, partnership trust and respect, attentiveness and optimism).
Our Quality Standard
Quality is the responsibility of everybody in the organisation. Our common goals at Epta are:-
- To always exceed the expectations of our internal and external Customers with integrity and without compromise.
- To assure that product built and launched onto the market conforms in all respects to applicable national and international standards
- To deliver products and services always on time and free of defects
- To reach highest possible standards of safety and environmental compatibility of our operations
- To continually improve our quality and efficiency by establishing and reviewing the Quality objectives
- To ensure the above by an implemented Quality System aligned to ISO 9001:2000
George Barker has a strong commitment towards health, safety and environment and is an active member of the British Health & safety Council, the British Refrigeration Association and the Employers’ Federation.
Customer Service is the main after sales interface with our customers having in place a manned 24-hour response to any issues relating to Repairs, Spare Parts, Warranty and Refrigeration Equipment, Service and Maintenance.
George Barker are committed to pursuing this ‘Total Responsibility Principle’ as we are convinced that it is the only way to bring true improvements to equipment operation.
To ensure total commitment, Firstcall Business Communications are our chosen provider for Out of Hours call handling services. This ensures our philosophy is upheld giving total business continuity 24/7
