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Emergency call handling case study – Energas Engineering and Welding supplies

Energas - Engineering & Welding Supplies

Energas - Engineering & Welding Supplies

Since its formation in 1960, Energas (also known as Engineering & Welding Supplies), has developed into one of the UKs leading suppliers of Industrial Gases and Welding Products.  They trade extensively across the East of England from 11 Sales and Distribution Centres and 6 Manufacturing facilities.  They offer a personal and complete service to British Industry and are proud to remain a family owned company.

Energas provide a comprehensive supply chain solution by using larger capacity cylinders, manifolded cylinder packs and cryogenic liquid Mini-Tanks, supplied from their locations and services with a modern fleet of delivery vehicles.

As such Health & Safety is paramount and Energas are at the forefront of promoting Safety to and for all their employees. As an ongoing part of this commitment the selection of a partner to assist in the protection of their Lone Worker personnel during the out of hours period demanded a professional and experienced provider, Firstcall Business Communications offered the complete solution.

A particular example of the necessity and value of the service can be taken from 12th July 2006, one of the Tanker Drivers missed his footing vacating his vehicle. He contacted Firstcall  who’s experience and swift actions resulted in the emergency services attending within a very short time along with advising the company escalation manager of the situation and ensuring full support throughout.

Energas HGV drivers operate within the Carriage of Dangerous Goods by Road Regulations 2007 and are trained to ADR standards, please select the link to be directed to their website.

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