Case Studies

First Call have helped clients in a variety of industries, here are some of the latest examples:

Medico

Medico was established in 1985. Specialising in the specific provision of home care for people who need support to remain independent in their own homes. We provide a variety of care and support services to assist service users with the activities of daily living. We also provide tailor made nursing solutions in various areas of the UK.

First Call’s 24hour tailored Inbound Call Management and Escalation Services enable Medico to provide their staff and clientele with a professional continuity of service outside of normal office hours.

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Advantage Healthcare Group

Advantage Healthcare Group was established in 1998 and re-branded in 2005. It is one of the UK's leading providers of health and social care workers, and has a singular sense of purpose – to provide outstanding care and service to all of its clients and workers.

First Call’s 24hour tailored Inbound Call Management and Escalation Solutions , enable Advantage Healthcare to provide their staff and clientele with a professional continuity of service outside of normal office hours. Whether it’s a message for the office or managing staff availability First Call manage all of Advantage Health Care’s inbound calls.

"Since using FCBC we have been able to track our out of hours activity much more accurately & therefore tailor our business hours to meet our clients requirements."

Advantage offer a wide range of services to a variety of clients.

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Energas - Engineering & Welding Supplies

Since its formation in 1960, Energas (also known as Engineering & Welding Supplies), has developed into one of the UKs leading suppliers of Industrial Gases and Welding Products.  They trade extensively across the East of England from 11 Sales and Distribution Centres and 6 Manufacturing facilities.  They offer a personal and complete service to British Industry and are proud to remain a family owned company.

A particular example of the necessity and value of the service can be taken from 12th July 2006, one of the Tanker Drivers missed his footing vacating his vehicle. He contacted Firstcall  who’s experience and swift actions resulted in the emergency services attending within a very short time along with advising the company escalation manager of the situation and ensuring full support throughout.

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Europa - Facilities Management

The facilities management arm of Europa provides tailored support services for companies ranging from: a main helpdesk, building maintenance, management of business premises.

First Call provides Out of Hours Answering and Messaging Services when the main help desk at Europa has closed after normal business hours. First Call take call details and pass them to relevant contractors on call. Europa also receives an instant report for call verification from First Call.

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