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Inbound Call Management case study – Advantage Healthcare group

Advantage Healthcare Group

Advantage Healthcare Group

Advantage Healthcare Group was established in 1998 and re-branded in 2005. It is one of the UK's leading providers of health and social care workers, and has a singular sense of purpose – to provide outstanding care and service to all of its clients and workers.

Including specialist agencies for doctors, registered nurses, carers, support workers, social workers and allied healthcare professionals, we recruit nationally and internationally and deliver our service throughout the United Kingdom; supplying staff to all areas and specialties of the healthcare sector and industry. In October 2006, we acquired Quantica Healthcare, allowing an important expansion of our services to include qualified social workers.

Current clients include care and residential homes, charities, local authorities, non-statutory organisations, industry, private hospitals, GP Surgeries, the UK Forces and patients in their own homes. We are also the preferred supplier to the NHS under: London Agency Project phase III, the Multi-Region Agency Framework Agreement and the NHS Purchasing and Supply Agency National Contract for GP Locums.

First Call’s 24hour tailored Inbound Call Management and Escalation Solutions enable Advantage Healthcare to provide their staff and clientele with a professional continuity of service outside of normal office hours. Whether it’s a message for the office or managing staff availability First Call manage all of Advantage Health Care’s inbound calls.

"Since using FCBC we have been able to track our out of hours activity much more accurately & therefore tailor our business hours to meet our clients requirements."

Advantage offer a wide range of services to a variety of clients.

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