24 Hour Telephone Answering
First Call Business Communications assist your company by handling confidential,
urgent and general customer calls on you or your company's behalf 24 hours a
day, 365 days a year.
While a telephone answering machine is a convenient domestic product, in a commercial
or business environment, this device can actually be counter productive. Customers
when greeted with an impersonal, generic message are unsure whether their recorded
message will be dealt with or acted upon promptly and with care. This can result
in many customers seeking help or products elsewhere and your company losing valuable
business. First Call can tailor a telephone answering service to meet all your
call-handling
requirements ensuring your customers receive a seamless continuity of service and
your business does not miss out on possible revenue.
First Call when employed for Telephone Answering Services would effectively operate
as though they were your company's receptionist. The service is tailored to
meet the specific needs of your business, your products and your services. When
a customer telephones your business, First Call's advanced call centre technology
recognises your company's business number, a First Call Business Communications'
telephone operator then welcomes the customer using your company’s name and
desired introductory greeting. The operator upon your tailored instruction can then
either take a message; forward your customers call onto an appropriate company employee
or answer simple customer enquiries which you have outlined during the set-up process.
The 24 hour Telephone service is also available for e-mail, pager and fax services,
effectively covering all your business to customer communication devices.
Make that First Call today. Call one of our operators on 0800 854 736
where you can arrange a free call back.
Download the PDF relating
to this subject now