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24 Hour Telephone Answering

First Call Business Communications assist your company by handling confidential, urgent and general customer calls on you or your company's behalf 24 hours a day, 365 days a year.

While a telephone answering machine is a convenient domestic product, in a commercial or business environment, this device can actually be counter productive. Customers when greeted with an impersonal, generic message are unsure whether their recorded message will be dealt with or acted upon promptly and with care. This can result in many customers seeking help or products elsewhere and your company losing valuable business. First Call can tailor a telephone answering service to meet all your call-handling requirements ensuring your customers receive a seamless continuity of service and your business does not miss out on possible revenue.

First Call when employed for Telephone Answering Services would effectively operate as though they were your company's receptionist. The service is tailored to meet the specific needs of your business, your products and your services. When a customer telephones your business, First Call's advanced call centre technology recognises your company's business number, a First Call Business Communications' telephone operator then welcomes the customer using your company’s name and desired introductory greeting. The operator upon your tailored instruction can then either take a message; forward your customers call onto an appropriate company employee or answer simple customer enquiries which you have outlined during the set-up process.

The 24 hour Telephone service is also available for e-mail, pager and fax services, effectively covering all your business to customer communication devices.

Make that First Call today. Call one of our operators on 0800 854 736 where you can arrange a free call back.

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